Built for high-frequency fintech support
Support agents that verify every transaction — instantly
Ras Support sits in your Telegram support groups, checks each payment against your platform in real time, stops fraud before it's paid out, and gives your reconciliation team one inbox for everything else.
Answers in seconds, in the group
Customers post a Telebirr or M-Pesa reference — or just a receipt photo — and the agent replies in the thread with the verified status, amount and webhook state.
Reads receipts like a person
Screenshots, camera photos, dark-mode captures and PDFs. Confusable characters are repaired, receipt links are trusted over smudged print.
Catches scammers, explains why
Inflated amounts, edited receipts, reused references, probing and fan-out across merchants — scored, held for review, and learned from your team's decisions.
One inbox for every group
Every support chat across every merchant in one realtime queue. Reply from the dashboard and it lands in Telegram under the customer's message.
Exceptions, not noise
Not-found, pending, amount and merchant mismatches, webhook failures and risk reviews each get their own queue with SLAs.
Know your operation
Auto-resolution rate, response latency, volume per merchant and provider, and agent performance — live.
Live in an afternoon
- 1
Connect
Add your Telegram bot (or support account) and your payment platform's API.
- 2
Map your groups
Tell us which merchant each group belongs to. We check every transaction against it.
- 3
Go live
Run in shadow mode first to compare, then let the agent answer — your team handles only the exceptions.